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Homeowner FAQs
How do I begin the process of selecting a kitchen and bath remodeler?
Select 3 established companies that have specialized in the kitchen and bathroom remodeling business for a minimum of 10 years and are members of professional trade organizations. You are looking for experience and specialization in the kitchen and bath remodeling fields. Be cautious of builders that have recently entered the remodeling business due to a weak housing market as well as individual contractors that may not be able to offer all of the aspects that a remodel project requires.

What questions should I ask at the initial meeting/estimate?
-Are you insured? What kind of insurance do you carry?
Workers compensation and general liability insurance offer coverage for any workers that may come to your home and prevent homeowner liability in the event a worker is injured at your jobsite.

-Do you use subcontractors?
The use of subcontractors is a fairly common practice used by most “remodeling companies” that can lead to unpleasant complications. Not only does scheduling become more difficult when multiple crews are involved in a job, but a subcontractor can even place a lien on your property if not paid by the general contractor. Vella employs its’ remodeling crews as this is viewed as a basic fundamental difference between a kitchen dealer that offers remodeling and a true remodeling company.

-How is payment structured?
Never pay upfront for any service or material. New York State law requires that all monies paid must be deposited into an escrow account until the project is completed. Vella Bath and Kitchen requires payments be made in thirds, 1/3 as a deposit, 1/3 at the job start and 1/3 upon reasonable completion of the work, and deposits all money into an escrow account.

-Do you have references?
Reputable kitchen and bathrom contractors will be happy to provide you with a list of references and show you examples of past work. Vella Bath and Kitchen will happily provide references upon request

-How long do you guarantee your work?
New York State mandates a one year warranty although reputable companies will correct issues beyond that time frame. Vella Bath and Kitchen guarantees workmanship. Period.

Does Vella comply with new EPA Lead Paint requirements?
Yes. Common renovation activities like sanding, cutting, and demolition can create hazardous lead dust and chips by disturbing lead-based paint, which can be harmful to adults and children. To protect against this risk, the Environmental Protection Agency (EPA) requires contractors that perform renovations, repairs and painting projects that disturb lead-based paint in homes built before 1978 to be certified. Contractors must obtain certification and follow specific work practices to prevent lead contamination. Vella Bath & Kitchen is certified and complies with all aspects of the EPA requirements.

Can I get everything for my kitchen or bath remodeling project from Vella?
Yes. All of the selections that need to be made when remodeling a kitchen or a bathroom can be made in Vella Bath and Kitchen’s showroom. From kitchen and bath cabinetry to plumbing fixtures to flooring, there are a wide variety of products for your consideration. There is no need to visit multiple suppliers and then coordinate the ordering and delivery of each item.

What types of kitchen and bathroom cabinets does Vella offer?
Vella Bath and Kitchen offers a wide variety of high quality kitchen and bathroom cabinets from several manufacturers. Vella is proud to have had a partnership with Mouser Custom Cabinetry, a family-owned company in Kentucky, for over 20 years. There are a wide variety of styles and types of cabinetry available, including Eurostyle frameless and inset, ranging from contemporary to transitional to traditional and everything in between. Most of the manufacturers that Vella features participate in the KCMA Environmental Stewardship Program, which certifies environmentally friendly production and products. The staff at Vella can guide you in making the best decision based on your needs, the style of the project and your budget.

What types of counters does Vella offer?
Vella Bath and Kitchen specializes in the fabrication of granite and other natural stone countertops for inclusion with your kitchen remodeling project. Vella can also offer countertops in any of the major or specialty material types (solid surface, quartz, stainless steel, glass, wood, laminate) with your kitchen. In the bathroom, Vella also offers custom cultured marble.

What types of flooring does Vella offer?
Vella supplies and installs the most popular types of flooring for kitchen and bathroom applications: ceramic tile, natural stone, hardwood, bamboo, cork and laminate. There is a wide variety of styles, colors and sizes on display in the Perinton showroom.

What types of tile does Vella offer?
Vella Bath and Kitchen loves tile! For floors and walls, there is an almost infinite variety of choices and we can supply you with some of the best and most stylish. We offer ceramic, porcelain, natural stone, glass and metal from many suppliers. Most recently we have become the only local dealer for BonTon Tile Designs and Phenix Glass Tile.

Bonton Logo   Phenix Glass

These beautiful lines are both hand made in the USA by skilled artisans and are sure to spark your imagination!

Does Vella sell appliances?
Vella Bath and Kitchen is proud to be the exclusive dealer for the premium line of Dacor appliances in the greater Rochester, NY region.
Decor Logo

Does Vella offer green products?
Many of the manufacturers we deal with offer products with a sustainable focus. Whether it’s a series of countertop colors with recycled content or a “Green Certified” kitchen or bathroom cabinet manufacturing process, we make the effort to select environmentally conscious companies.

Does Vella offer financing?
Vella does not offer financing. We believe that a kitchen and bath company should specialize in kitchen and bath remodeling, and a finance company should specialize in financing. With that said, if you are in need of financing we are happy to assist you in locating a lender.
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