We bring your vision to life
Once you’re ready to create your personal dream bath, you’ll work closely with our talented design team to bring your vision to life. We ask questions. We listen carefully. We plan meticulously. And we do it all with the singular goal of making your bath.
OUR PROCESS
Refined for over 55 years to create the ultimate bathroom design experience for you and your family.
- DISCOVERY
- HOME ASSESSMENT
- DESIGN
- FINAL PRESENTATION & CONTRACT
- PRODUCTION
- INSTALLATION
- YOUR DREAM REALIZED
The first step on your journey will begin in our showroom as a one-on-one collaboration with a member of our highly trained design team.If you have plans, dimensioned sketches or photos, we invite you to bring them to your appointment; if you don’t, simply bring your ideas about what would make the ideal space for your family. Together, we’ll talk about your unique needs—including space requirements, materials, finishes and appliances—and of course schedule and budget.
Not sure what you need to budget? There are many factors that go into the cost of remodeling. Our design professionals can help you understand the impact of things like moving plumbing, dealing with an older home, or special accommodations.
We’ll will come to your home to gather more information. We will further examine your space gathering structural and mechanical considerations, site conditions and dimensions. We observe surrounding spaces, and how our new space will impact your home.
Now the fun begins. Using all the information we’ve gathered, we begin the design phase. We work to develop not only a space that solves your unique issues but also refine your desires and showcases your personality within your home. We will then present you with drawings, and computer renderings to help you fully visualize the new space.
During this phase, we will present the design and drawings, as well as a formal agreement for approval. At this time, the final product selections and project timeline are confirmed; then, a deposit is taken securing your place on the schedule.
At this point our master cabinet manufacturers will begin to create your dream space. Your Vella design team will assist in the final selection of counters, tiles and other design elements, and coordinate the installation schedule.
Vella is a full-service remodeler. From demolition to final inspection we are there. Our in-house installation teams are comprised of master craftsmen, each with years of experience in the installation of custom cabinetry, appliances, tile, and equipment. We are a one-source contact throughout every phase of your project, seeing your project through to a seamless and successful completion. Generally, your bathroom will take around 2 weeks to be completed. Some materials and custom cabinetry designs may take longer. Each project is overseen by Frank Vella Jr., to ensure all questions are answered and everything moves smoothly
At Vella., we understand that you’re making an investment in your new bath—both financial and emotional—and we are dedicated to ensuring satisfying returns on both. After your installation is complete, your designer will meet with you in your home to familiarize you with your new bath’s features and confirm satisfaction down to the smallest detail. We’ll discuss the care of your selections, and provide you with resources to maintain your bath. This is one of the most thrilling moments for our designers and clients alike, and we look forward to sharing it with you.
Complete Bath Remodeling
- Design Development
- Project Management
- Budget Planning
- Complete Tear Outs
- Structural Wall Changes
- Relocations
- Plumbing & Electrical
- Windows & Doors
- Cabinetry design and installation
Does your vision go beyond the bathroom? We have you covered. Custom closets, private dressing areas, whatever your space calls for, we can help.
Escape To An Oasis
Your day starts and ends with your bathroom. Whether it’s a family bathroom or your master suite, function is important. We’ll update to provide better function and efficiency, but also create your perfect sanctuary. Whether you prefer bold or subtle and calming, this personal space will reflect you.
Bathrooms are a small space with grand possibilities. Tub to shower conversions, glass enclosures, custom tile work, and beautiful fixtures can be considered to create your one of a kind space. We will bring your design together, assisting with all the selections, Paint, tile, fixtures, hardware, counters, every detail.
We are Certified Aging in Place, our designers can assist with Universal Design & Aging in place considerations. Whether you’re looking for a simple refresh or a complete redesign, your vision is only a few steps away.
Our bathrooms
Our bathrooms are one of the most heavily used spaces in our home. That doesn’t mean they can’t be beautiful.
What Our Clients Say
- - Deborah Richter IlicAbout a year ago I walked into Vella to discuss renovating our master bath. My husband and I started working with them and came up with an amazing design... read moreAbout a year ago I walked into Vella to discuss renovating our master bath. My husband and I started working with them and came up with an amazing design with the help of Steve and David. Fast forward to start date. Steve had told us the project would take a month. They started right on time. Our foreman on the project was John Reed (a special thank you to John for his diligence), and his main assistant was Kiel Buchholz. From time to time, Tyler kicked in, as well as others as needed. This team was outstanding. One of the best things about working with Vella, besides the super high quality of their work, was that they were on time every day, worked the entire day, and cleaned up at the end of the day. We honestly thought this would take months, based on experiences from other contractors. One month to the day, our project was complete. We couldn’t be happier with our new master bath. It is truly a work of art. I only wish Frank had lived to see the end result, as he was super psyched about the project. His team would have made him proud. Thank you to the entire Vella team for the hard work and stressless month. read less - Deborah Richter Ilic- Ginny RudermanWe had our master bathroom remodeled by Vella a couple years ago and we absolutely love it! Recently we had a issue with a faucet and called Vella. ... read moreWe had our master bathroom remodeled by Vella a couple years ago and we absolutely love it! Recently we had a issue with a faucet and called Vella. Yet again we were reminded why we used Vella. Cheri was a delight. She was so very pleasant on the phone but also, actually follows up and communicates as promised! Steve gave us advice over the phone on one issue that completely did the trick and on this last issue actually coordinated replacement part and installment of the part! He and Ron were here right on time, efficient, tidy and very personable.
Well done Vella! We'd highly recommend your services to anyone.
Ginny & Larry read less - Ginny Ruderman- Lisa Goodwin AllenAfter going back and forth for quite a while my husband and I finally decided to go ahead with a kitchen/ first floor renovation. We had never undertaken such a... read moreAfter going back and forth for quite a while my husband and I finally decided to go ahead with a kitchen/ first floor renovation. We had never undertaken such a big job and it was daunting! But after researching and getting multiple recommendations to Vella we found ourselves signing on the dotted line. We couldn’t be happier with the entire process. Vella listened to what we wanted to do and made our ideas even better! The crew was amazing (John, Kyle, Nick, Ron, Steve)! They were polite, timely, and neat! The workmanship was outstanding! Thank you Vella!! read less - Lisa Goodwin Allen - - Hull JamesJust wrapped up a complete gutting and full remodel of our Master Bath with additional work in the Master Bedroom and closet areas. The Vella team performed everything to our... read moreJust wrapped up a complete gutting and full remodel of our Master Bath with additional work in the Master Bedroom and closet areas. The Vella team performed everything to our satisfaction, complete and to schedule. Extremely thorough throughout the design, planning, and execution stages of the project. We had bid the project through 3 different Rochester-based outfits but chose Vella and we are glad we did. Special callouts for Project Manager Steve Chase for his creativity in the design stage and to the installers Ron and Kyle for their attention to detail and pride in craftsmanship. Just great guys to work with. We will be looking to update our kitchen and dining areas in the next year and will definitely engage the Vella team in the process. read less - Hull James- Joanne BuellWe spoke with several companies about renovating our small and dysfunctional kitchen before choosing Vella. We were impressed with the friendliness, professionalism and attention they gave us as we worked... read moreWe spoke with several companies about renovating our small and dysfunctional kitchen before choosing Vella. We were impressed with the friendliness, professionalism and attention they gave us as we worked through how to make our vision of a functional beautiful kitchen a reality. Vella certainly did not let us down! David helped clarify our vision with design ideas (as did Cheri!). Steve spot checked the process and added his own solutions to the few snags we faced during the renovation. John and Nick were dedicated to our project. They were so easy going, prompt, professional, reliable and talented! They cleaned everything up at the end of each day. The timeline we were given was exactly as predicted. Jennifer Vella came to check on how things were going as well. Everyone listened to our ideas and concerns and worked with us to achieve the kitchen of our dreams. We highly recommend Vella and look forward to having them back for our next project! A BIG thank you to the Vella family! read less - Joanne Buell- Joanne BuellFrom the day I impulsively walked into the showroom without an appointment and spoke with Cheri who showed me around, we knew this company was what we were looking for... read moreFrom the day I impulsively walked into the showroom without an appointment and spoke with Cheri who showed me around, we knew this company was what we were looking for to do our kitchen remodel! Throughout the process, Cheri, Steve, David,
John and Nick were very responsive to our questions, our design ideas, very professional and just as excited about the project as we were! We only had a couple glitches that the team presented us with options, listened to our thoughts and resolved the issues to our satisfaction. Our kitchen far exceeds our expectations, custom cabinets/flooring/countertops are all top notch! Our storage is tripled! Thank you so much everyone for making this adventure such a pleasure! Mike & Joanne Buell read less - Joanne Buell - - Jessica MeyersIf you're looking for superior quality workmanship and contractors you can trust, look no further. Vella Bath & Kitchen is no question as close as you can get to the... read moreIf you're looking for superior quality workmanship and contractors you can trust, look no further. Vella Bath & Kitchen is no question as close as you can get to the 'This Old House' craftsmanship experience in upstate NY. We just had Vella Bath & Kitchen complete an entire remodel of our first floor, which included a whole kitchen (including removing walls), a half bath, laundry room, and flooring throughout. We were totally astounded by the level of professionalism and attention to detail the Vella team brought to our project. They were here when they said they would be and did what they said they were going to do in the timeframe they quoted, and then went the extra mile after all that to address all our questions. Frank, Steve, Ron, Nick, Cheri, and the rest of the team were a joy to work with - it felt like working with family. Though we're a little sad our project has come to an end and that we won't be seeing the team every day, our renovation turned out more beautiful than we thought possible. The Vella team truly transformed our place and made our house a home for our new family. Thank you for everything Vella, you guys are top notch! read less - Jessica Meyers- Liliana Scott YohonnWe had Vella Bath & Kitchen remodel our kitchen, which was professional-grade from start to finish.Throughout the job, it was apparent that doing something 80-90% would not cut it. They... read moreWe had Vella Bath & Kitchen remodel our kitchen, which was professional-grade from start to finish.Throughout the job, it was apparent that doing something 80-90% would not cut it. They are true craftsmen that take pride in their work. read less - Liliana Scott Yohonn- Dave BalcerWe are extremely pleased with our experience with Vella Bath & Kitchen from start to finish for the following reasons:
1) fast & professional response to our initial inquiry, including a... read moreWe are extremely pleased with our experience with Vella Bath & Kitchen from start to finish for the following reasons:
1) fast & professional response to our initial inquiry, including a letter from Frank stating the importance of our business. That set the tone & provided a comfort level.
2) Trudi's ability to capture & add positively to our design ideas. Trudi altered her schedule(s) to meet with us at the job site & showroom. Frank, Trudi & Steve's visit(s) to the site to determine if our design thoughts were possible.
3) Steve & his team's ability to complete the job ahead of schedule! Steve & team were very professional & courteous throughout the job. Keeping the job site very clean & updating me on what was ahead scheduling the work. Top notch team with great attention to detail & pride in their work.
4) Cheri's polite, professional timely response to all questions.
I could keep on writing on how pleased we are with the end result & choosing Vella Kitchen & Bath!
Thank you!
Dave & Gwynne read less - Dave Balcer - - Pat SmithRemodeling our bathroom by Vella Bath & Kitchen was an incredible experience. From start to finish the team was professional and meticulous. The craftsmanship was impeccable. The crew was top... read moreRemodeling our bathroom by Vella Bath & Kitchen was an incredible experience. From start to finish the team was professional and meticulous. The craftsmanship was impeccable. The crew was top notch in every way. We couldn’t believe how organized and smooth the project went. The best decision we made was to have Vella Bath and Kitchen remodel our bathroom. They truly exceeded our expectations.
Frank, Trudy, John and Kyle thank you for everything you did to make our dream bathroom come true. read less - Pat Smith- Anne WeisbeckIt has been a pleasure to work with Vella Bath & Kitchen on our beautiful new kitchen. I know I have high standards and expectations, and based on my... read moreIt has been a pleasure to work with Vella Bath & Kitchen on our beautiful new kitchen. I know I have high standards and expectations, and based on my experience with other contractors, I assumed there would be some aspects of the project I would have to accept as “good enough.” But I was pleasantly surprised that this was not the case. Every issue or concern (and there weren’t many) were addressed to our complete satisfaction, and I never felt like I was being too particular as it was clear that making it right was as important to them as it was to us. I also appreciated that I was able to come in with my ideas (including my crazy window idea that I ended up loving), and the owner, Frank, and designer, Trudi, helped me adapt them to what was possible in our space without trying to steer me towards what was “standard.”
In a world with way too much mediocrity and outright bad workmanship and service, Vella Bath & Kitchen is a class act! read less - Anne Weisbeck- Jane PedersenWe had 3 bathrooms remodeled by Vella this spring and have been absolutely thrilled with each one of them! The team that worked with us was professional in every... read moreWe had 3 bathrooms remodeled by Vella this spring and have been absolutely thrilled with each one of them! The team that worked with us was professional in every way. The project was designed and items were ordered before it began, so that everyone knew exactly what to expect.There were no negative "surprises". We knew the crew's work schedule ahead of time and could plan our lives accordingly. After completion, they cheerfully returned to address a couple of very minor issues and to install a couple of backordered items. We never had to call them They were always contacting us to follow up. Excellent work!! read less - Jane Pedersen - - Jane Pedersen BaconWe had 3 bathrooms remodeled by Vella this spring and have been absolutely thrilled with each one of them! The team that worked with us was professional in every... read moreWe had 3 bathrooms remodeled by Vella this spring and have been absolutely thrilled with each one of them! The team that worked with us was professional in every way. The project was designed and items were ordered before it began, so that everyone knew exactly what to expect.There were no negative "surprises". We knew the crew's work schedule ahead of time and could plan our lives accordingly. After completion, they cheerfully returned to address a couple of very minor issues and to install a couple of backordered items. We never had to call them They were always contacting us to follow up. Excellent work!! read less - Jane Pedersen Bacon- Ralph DiMatteoWe just finished having 2 bathrooms remodeled by Vella. I highly recommend them. Frank Vella and his design team are wonderful to work with, listened to... read moreWe just finished having 2 bathrooms remodeled by Vella. I highly recommend them. Frank Vella and his design team are wonderful to work with, listened to what we wanted to do , offered suggestions to keep everything in budget but elegant and are very detail oriented. Our bathrooms came out beautiful. Also like any project some issues came up but Frank was very accommodating to work through the issues and offer alternatives to make sure his customer are happy. Also the crew working in our home was very friendly and courteous. They cleaned up every night in the work areas and the stairway and entrance areas. We are very pleased with the project. read less - Ralph DiMatteo- Michelle Regan DanesiVella made my dream kitchen a reality. From the design phase to final installation, this was a great company to work with. They were friendly, very skilled, and professional from... read moreVella made my dream kitchen a reality. From the design phase to final installation, this was a great company to work with. They were friendly, very skilled, and professional from start to finish. I highly recommend Vella! read less - Michelle Regan Danesi
- - Dan LongIf we could give Vella Bath and Kitchen 6/5 stars we would. We hired Frank to remodel our kitchen and we couldn't be more pleased. From the initial... read moreIf we could give Vella Bath and Kitchen 6/5 stars we would. We hired Frank to remodel our kitchen and we couldn't be more pleased. From the initial point of contact through project completion, Frank and his staff were responsive, professional, and friendly. The quality of the products used and craftsmanship were excellent. The price was fair and comparable to other contractors in the area. We are very happy with our new kitchen! read less - Dan Long- Joe CoffeyWe love our new bathroom completed by Vella Bath & Kitchen. The workmanship by Steve and Brian was superb. Clean site every day; great to work with. Very pleased with... read moreWe love our new bathroom completed by Vella Bath & Kitchen. The workmanship by Steve and Brian was superb. Clean site every day; great to work with. Very pleased with our new bathroom. Thank you to the entire Vella team. read less - Joe Coffey- Nancy and MIke MetzlerWe highly recommend Vella for your home remodeling projects. We were very impressed with Frank and his team during the recent remodeling of our bathrooms. We were regularly updated regarding... read moreWe highly recommend Vella for your home remodeling projects. We were very impressed with Frank and his team during the recent remodeling of our bathrooms. We were regularly updated regarding the progress of the job and the arrival of materials. The expertise, communication, and consistency of the work crew was top notch, and they coupled it with an upbeat attitude that was both personable and approachable. We love our new bathrooms, and we would gladly work with the Vella team again. read less - Nancy and MIke Metzler
- - Angie's List UserWe worked with Vella Bath & Kitchen for a major kitchen remodeling, and then again for updating of our 2-1/2 baths. Frank does an excellent job as a designer with... read moreWe worked with Vella Bath & Kitchen for a major kitchen remodeling, and then again for updating of our 2-1/2 baths. Frank does an excellent job as a designer with extensive consultation and preparation. The Vella installation teams we've had in our homes are outstanding. They are craftsmen who take great pride in their work. Thoroughly professional, the work always went according to schedule and they took great pains to ensure that work spaces were meticulously clean at the end of each day. The results are beautiful and functional. We have recommended Vella Bath and Kitchen to many. read less - Angie's List User- James NicholsAfter interviewing 3 local kitchen remodelers, my wife and I chose Frank Vella and his team at Vella Bath & Kitchen, Inc. We chose Frank because of his professionalism and... read moreAfter interviewing 3 local kitchen remodelers, my wife and I chose Frank Vella and his team at Vella Bath & Kitchen, Inc. We chose Frank because of his professionalism and trustworthiness. He also had a great design for our kitchen and presented it in nice CAD renderings. Frank's ability to communicate and bounce ideas back and forth allowed us to more fully develop and complete our ideas for the project. However, the clear highlight of our experience with Vella was our interactions with project leader, Steve, and talented assistant, John. Their ability to problem-solve, communicate, and keep a high level of quality throughout every step is why Vella is worth it. Over the course of a 3-week remodel, daily conversations with Steve helped keep us informed of progress and issues (there are always issues in a construction project, it's a contractor's ability to find effective solutions that makes a project a success). We were also encouraged to inspect their work along the way and point out any perceived issues, which they more than satisfactorily honored and resolved. Steve is a talented craftsman and his genuine desire to produce a quality result should impress any homeowner. The project was started and completed on schedule thanks to Frank's ability to plan and coordinate, Steve's problem-solving and John's dedication and hard-work. An additional compliment is owed to Joe and Chad at JH Mastin Electric, LLC for their expert-level skills and involvement in our kitchen project. read less - James Nichols- David LomenzoWe remodeled our kitchen with Vella and had a fantastic experience. Frank was a consummate professional. He helped guide us through the design process, offering his insight and... read moreWe remodeled our kitchen with Vella and had a fantastic experience. Frank was a consummate professional. He helped guide us through the design process, offering his insight and perspective without being overbearing. Frank felt more like a partner through the process than a contractor.
The remodel itself was right on schedule, and the install crew was excellent. It was immediately obvious that the crew took great pride in their work - their craftsmanship and attention to detail was great.
We love the new kitchen and highly recommend Vella!
-David & Debbie read less - David Lomenzo - - Maureen JonesWe just had our master bath completely renovated by Vella Kitchen & Bath. They were recommended to us by my sister, who had a great experience with them with her... read moreWe just had our master bath completely renovated by Vella Kitchen & Bath. They were recommended to us by my sister, who had a great experience with them with her own bathroom.
The entire process was wonderful, starting with Frank, the owner, Trudy, the decorator, Steve and John, the workmen, and the electricians. Steve and John were on time every day for the two weeks it took to complete the job, were pleasant and nice, and were meticulous in their work. Even every day when they left, they cleaned the work area so well that you wouldn't ’ have known they had been there.
There were no problems or delays. Everything was organized, and Steve and John new exactly what they were doing.
My husband and I are very pleased with the job they did, and would highly recommend Vella Kitchen & Bath to anyone looking for a bath renovation. read less - Maureen Jones- Rita RutledgeHighly recommend Vella - great work, great workers, and personal attention by Frank to each aspect of the project. Made my kitchen beautiful!!!!! - Rita Rutledge- Larry RudermanClass act all the way. Frank took our ideas and helped us fine-tune them. Frank and Trudy gave us excellent guidance in choosing materials.
The Vella crew on site ( Kelly,... read moreClass act all the way. Frank took our ideas and helped us fine-tune them. Frank and Trudy gave us excellent guidance in choosing materials.
The Vella crew on site ( Kelly, Nick, and John) were professional, friendly and hard workers. They showed up at the time that they said that they would, completed the job in the time frame that we were told, were neat and respectful of us and our home, any concern that we brought up was "no problem" and the completed job exceeded our expectations.
Vella Kitchen and Baths earned THUMBS UP from us! read less - Larry Ruderman - - Carol Jansen Piscinithe Vella crew did a beautiful job re- doing our kitchen. very professional work and a great group of guys. Frank Vella was a pleasure to work with. - Carol Jansen Piscini- Angie's List UserFrank was very helpful from the very start of the project. We needed a lot of help just designing the layout. He saved us money by telling us to change... read moreFrank was very helpful from the very start of the project. We needed a lot of help just designing the layout. He saved us money by telling us to change the layout a little to keep the toilet in its original location. Kelley and Nick were amazing workers! They were very clean and considerate. We had a few concerns as the project progressed, but all were addressed right away. The price was higher than we wanted, but no one ever really wants to spend as much as it really costs. In the end, it was worth it. read less - Angie's List User- susan benderVella did a complete gut job on our kitchen into our dining room. I cannot say enough good things about the results. Expert craftsmanship is an understatement. The... read moreVella did a complete gut job on our kitchen into our dining room. I cannot say enough good things about the results. Expert craftsmanship is an understatement. The crew was professional and easy to work with and very experienced in what they each do. Everyone was reliable and dependable. No surprises throughout the entire job. I would use them again in a minute. Frank Vella runs a tight ship! Worth every penny. read less - susan bender
- - Angie's List UserVella did a complete gut job on our kitchen into our dining room. I cannot say enough good things about the results. Expert craftsmanship is an understatement. The crew was... read moreVella did a complete gut job on our kitchen into our dining room. I cannot say enough good things about the results. Expert craftsmanship is an understatement. The crew was professional and easy to work with and very experienced in what they each do. Everyone was reliable and dependable. No surprises throughout the entire job. I would use them again in a minute. Frank Vella runs a tight ship! Worth every penny. read less - Angie's List User- Iva Ann FrancisOur bathroom was recently completed and we are so pleased. It is just what we wanted. Beautiful, with a hint of elegance.
The work was completed in the timeframe they suggested... read moreOur bathroom was recently completed and we are so pleased. It is just what we wanted. Beautiful, with a hint of elegance.
The work was completed in the timeframe they suggested and done with the minimum of upheaval.
Steve, Nick and all the men who came to our home were true craftsmen, very talented men. It was a pleasure to have them in our home.
Frank Vella, owner, came on occasion to check on the progress and see if we had questions.
Barbara Basch, Office Manager, was so helpful in selection of the tiles and explaining the installation.
We highly recommend Vella Bath & Kitchen. They are trustworthy, highly capable and accommodating.
John & Ann Francis read less - Iva Ann Francis- Vicki Masters ProfittEarlier this year, Vella Bath & Kitchen remodeled my 1950s pink and black bathroom. Frank Vella was wonderful to work with. He answered emails on a timely basis, was great... read moreEarlier this year, Vella Bath & Kitchen remodeled my 1950s pink and black bathroom. Frank Vella was wonderful to work with. He answered emails on a timely basis, was great at answering our questions about various products and helped us decide priorities in order to stick to our budget. He's not a high pressure salesman, which I find refreshing. Together, we planned a new modern bathroom that did not include pink or black in the color scheme. The contractors, Kelly and Nick, were great. They were on time, polite and did a great job. I have already recommended Vella to friends and I intend to do business with them again soon when we remodel our 1950s knotty pine kitchen. Great job, Vella! read less - Vicki Masters Profitt - - Grace Marrone SmithI recently had my master bath remodeled . I can’t say enough good things about Frank, Barb and the workers Kelly and Nick . They did a fantastic job .... read moreI recently had my master bath remodeled . I can’t say enough good things about Frank, Barb and the workers Kelly and Nick . They did a fantastic job . The transformation was incredible. They are all professional and easy to work with. At the end if each workday everyday was clean and neat . I will highly recommend Vella Kitchen and Bath read less - Grace Marrone Smith- Angie's List UserOverall, they did an excellent job and my wife and I are very happy with the end result. Working with Frank Jr. to scope the work was a very good... read moreOverall, they did an excellent job and my wife and I are very happy with the end result. Working with Frank Jr. to scope the work was a very good experience, we felt he listened to our wants and needs, and gave valuable input to the layout and selection of materials. The work was completed over the course of around 3 weeks, with work starting promptly each day at 7:30 AM. Everyone who contributed was professional and friendly, nobody minded getting sniffed up by our dog. They kept us posted on their progress and cleaned up every day before leaving. The quality of labor and the materials was top notch, we definitely feel that we got value for our money. Thanks Vella! read less - Angie's List User- Laura Paul ThompsonWe would highly recommend Vella Kitchens. We recently did an upgrade on our kitchen. Frank and Barb were so helpful in understanding what we wanted and giving us sanity checks... read moreWe would highly recommend Vella Kitchens. We recently did an upgrade on our kitchen. Frank and Barb were so helpful in understanding what we wanted and giving us sanity checks and guidance when we needed it. They implemented a plan that in the end was on time and on budget. The craftsman they employ were top notch, their attention to detail showed in every step of the remodel. When they left there was nothing left to do but move back in. They even set the clock on the stove. read less - Laura Paul Thompson
- - Angie's List UserWe stopped by the showroom and met with Frank. We discussed our ideas about remodeling our kitchen. He did not try to push design ideas on us (as did happen... read moreWe stopped by the showroom and met with Frank. We discussed our ideas about remodeling our kitchen. He did not try to push design ideas on us (as did happen at another showroom), but listened to our goals and made terrific suggestions about lighting, cabinetry, countertops, backsplash, and paint color (even though I did the painting myself). He also took the time to explain to us the differences in the characteristics of countertop and tile materials and upkeep. The installation went perfectly. The team was extremely professional, courteous, and did a terrific job! One of the things we liked was that the installers were Vella employees, not sub-contractors. The kitchen looks fabulous. We will definitely be returning to Vella to have our bathroom updated as well. read less - Angie's List User- Angie's List UserFantastic, a real pleasure to work with this company, they were punctual, professional, hard working and meticulous in their work. They were thorough and patient in answering all question. The... read moreFantastic, a real pleasure to work with this company, they were punctual, professional, hard working and meticulous in their work. They were thorough and patient in answering all question. The house was well cleaned each night when they left. The finished product is incredible. I would work with them again and feel very comfortable recommending them to anyone else. They made a job I was dreading into a very comfortable pleasant experience. read less - Angie's List User- Angie's List UserAfter getting quotes from several companies, I decided to go with Vella. While they were the most expensive, I KNEW what I was getting! Most of all, I felt they... read moreAfter getting quotes from several companies, I decided to go with Vella. While they were the most expensive, I KNEW what I was getting! Most of all, I felt they would have the best follow through because they spent the time with me to give me exactly what I wanted plus some! The team was excellent! My kitchen was in the best hands possible. From complete tear out to step by step rejuvenation! It looks so beautiful! ❤️ read less - Angie's List User
- - Angie's List UserThey are expensive, but I think they are worth it. I like the communication. They are very open, it is not cheap but I feel with the presentation and follow... read moreThey are expensive, but I think they are worth it. I like the communication. They are very open, it is not cheap but I feel with the presentation and follow up that I am getting what I want. Very good communicator. Very detailed estimate, pictures, a great job. read less - Angie's List User- Angie's List UserWonderful. Professional. Talented - Angie's List User- Angie's List UserEvery thing went smoothly and to perfection. Vella Bath & Kitchen Inc. in Macedon, NY is an amazing company. This is the second time we have used them to remodel... read moreEvery thing went smoothly and to perfection. Vella Bath & Kitchen Inc. in Macedon, NY is an amazing company. This is the second time we have used them to remodel a bathroom. Vella remodeled our main bath in our previous home about 9 or 10 years ago, as well as installed 20" tiles in that kitchen. They are meticulous perfectionists who maintain as clean a work environment as possible, cleaning up every day. They promised that all the bathroom remodeling would be completed in 13 days, they showed up as scheduled and all work in the 3 bathrooms was completed on time. The custom clear glass shower stall was ordered and installed about two weeks later, as well as the work on the stairwell to fix the squeaky main stairway to the 2nd floor. We could not be more pleased. The most important thing to know is that the skilled Vella team assigned to do the work were the same people who did everything from start to finish (with the exception of electrical when a professional electrician came in to do the work). No multiple crews traipsing into our home to demo, tile, dry wall, etc. We find the Vella team to be very skillful craftsmen who were also meticulous and obsessive compulsive to make sure everything was done correctly and to our satisfaction. From first contact for design advice through completion, everything proceeded as promised and completed on schedule. What more can one ask from a first class organization. We highly recommend Vella Bath & Kitchen Inc. without reservation. They are an amazing company that delivers integrity and quality. read less - Angie's List User
- - Angie's List UserFrank and his team of professionals did a great job of turning our dream kitchen into a reality. They were very knowledgeable and always took the time to explain what... read moreFrank and his team of professionals did a great job of turning our dream kitchen into a reality. They were very knowledgeable and always took the time to explain what was being done each day. Any concerns or questions we had were addressed immediately. Can't thank Frank Vella enough and his team for our beautiful kitchen! read less - Angie's List User- Angie's List UserFrank helped us from our preliminary choices through completion of the job by his installers. We needed someone to help us coordinate our materials and colors and Frank provided lots... read moreFrank helped us from our preliminary choices through completion of the job by his installers. We needed someone to help us coordinate our materials and colors and Frank provided lots of time to make suggestions and provide guidance taking much of the guesswork out of the process for us. His installers were professional, communicated daily and were diligent in daily clean up. We would use Vella again and recommend Vella to others looking for guidance in the entire project coordination. We are very pleased with the final appearance of our remodeled kitchen. read less - Angie's List User- ngeorge6We've used Vella for both our bathroom and kitchen, and have nothing but good things to say about this company. It's been a pleasure to work with Frank Jr.... read moreWe've used Vella for both our bathroom and kitchen, and have nothing but good things to say about this company. It's been a pleasure to work with Frank Jr. Highly recommended. read less - ngeorge6
- - ritarutledgeIndividualized attention to every kitchen detail - Frank Vella Jr. was at my home each day helping and overseeing the job. Totally pleased with each aspect of the entire... read moreIndividualized attention to every kitchen detail - Frank Vella Jr. was at my home each day helping and overseeing the job. Totally pleased with each aspect of the entire job from start to finish. read less - ritarutledge- rayvonneMy bathroom remodeling was done with outstanding craftsmenship, the installers were perfectly courteous and always showed the greatest respect to us and our home and did the job in a... read moreMy bathroom remodeling was done with outstanding craftsmenship, the installers were perfectly courteous and always showed the greatest respect to us and our home and did the job in a timely manner. read less - rayvonne- Angie's List UserFirst of all, it's a 110 year old house. Nothing plum , level or square. Also lots of doors. After deciding on the floors, ceiling, cabinets and layout a... read moreFirst of all, it's a 110 year old house. Nothing plum , level or square. Also lots of doors. After deciding on the floors, ceiling, cabinets and layout a start time was determined. The biggest reason I chose Vella was the fact that they have their own crew. No subcontractors. This makes a huge difference. No lost time waiting for a sub to show up. Job went smoothly and on time and on budget. We even put in a new tin ceiling that was exactly the same as the 100 year old one. Management showed up everyday to check on progress. Craftsmen were professional and respectful of our situation. A job well done. read less - Angie's List User
- - Angie's List UserThe gentleman we worked with was extremely helpful and professional. We visited a kitchen that was just completed by them, and the work was lovely. We ended up going with... read moreThe gentleman we worked with was extremely helpful and professional. We visited a kitchen that was just completed by them, and the work was lovely. We ended up going with another contractor because we wanted a line of cabinets that Vella doesn't carry. However, we would definitely consider them in the future. read less - Angie's List User- Angie's List UserI thought they were very easy to work with. The overall approach stood out. It is not a high pressure sale, and I appreciated that. The person that we dealt... read moreI thought they were very easy to work with. The overall approach stood out. It is not a high pressure sale, and I appreciated that. The person that we dealt with was Frank, and he was easy to work with. He was not high pressure, and just comfortable. It has been a good experience. read less - Angie's List User- Angie's List UserThe project involved ripping out the old ceramic tile floor, removing suffits, tearing a wall out, electrical rewiring, and updating the plumbing. It was extremely messy work and... read moreThe project involved ripping out the old ceramic tile floor, removing suffits, tearing a wall out, electrical rewiring, and updating the plumbing. It was extremely messy work and the crew from Vella's made a big effort to keep the dust out of the rest of the house. They were very professional, consulted me and my husband on many details as they came up. The workmanship was top-notch.. The were truly a pleasure to work with! My new kitchen is beautiful; we are completely satisfied with Vella's. read less - Angie's List User
- - Angie's List UserThey were professional, punctual, and knowledgable. The work they did was great. The price was a little high but I wanted to get the job done correctly. I... read moreThey were professional, punctual, and knowledgable. The work they did was great. The price was a little high but I wanted to get the job done correctly. I would use them again and would recommend them to others. read less - Angie's List User- Angie's List UserWe asked for three estimates and had contractors visit us. We had a standard set of questions we asked each, trying to standardize our evaluations. We had not done a... read moreWe asked for three estimates and had contractors visit us. We had a standard set of questions we asked each, trying to standardize our evaluations. We had not done a project like this before, so we did not know how far our budget (originally 25K) would go. Vella came right out and said our initial project list was way out of budget. The other two did not. We at first were a little put off by this, but later appreciated the honesty shown in dealing with us. After thinking about it for a couple of weeks we gave Vella the business. They were scheduled many weeks ahead, but kept in touch letting us know how their other jobs were going and when to expect them to start on our project.. The work commenced on schedule, workers were there every day, all day. My wife commented on how they cleaned up every day. The work took a little over two weeks. There were a couple of things that needed attention after they left, but they took care of those, no problem. Ours is an older home, and I mentioned that I wanted the renovation to blend as harmoniously as possible with the existing structure. One feature of this is that we had very wide trim around the windows and larger base boards than seen in a newer home. This was replicated to our satisfaction. Frank Vella jr has a low key approach, which I liked. His father (who I think started the business) also made a visit late in the renovation. The whole experience went smoothly, so I would recommend Vella Bath and Kitchen's services to those who might be looking for a contractor. read less - Angie's List User- Angie's List UserThe same two guys did the entire bathroom, which I liked. They showed up every morning just when they said they would and worked all day, every day for the... read moreThe same two guys did the entire bathroom, which I liked. They showed up every morning just when they said they would and worked all day, every day for the week and a half to two weeks that they were here. They were always polite, respectful, and extremely neat, despite the dust involved in all the demo of the former tile, etc. We had basically moved from our bedroom to our guest room and covered doorways, etc with plastic and tarps to keep the dust to a minimum (helped but it is a dusty job...and they warned me!) Both guys worked great together and checked with me every day, whether I was leaving for work or athome in my office while they worked. They paid great attention to detail and were very careful coming in and out of the housewith supplies, etc. not to knock woodwork or track stuff in from outside (remember it was winter too.) When everything wasdone, they came back for a final check a couple days later to see if we had any complaints or questions. Anything we mentioned to them, they made note of, and corrected. They always called ahead to check if it was convenient for us and were very respectfulof our opinions. In fact, even last year (2 years later) when I called about a couple of things, they sent the same person whodid the original job to look at and take care of the things I inquired about. I always had the feeling, from everyone involved, thatFrank Vella, the owner, always wanted the customer 100 percent satisfied...and we love our bathroom! read less - Angie's List User
- - Angie's List UserThey were good and honestly what happened was we contacted four vendors and Frank Vella Jr came in and we told him what we wanted to do and we told... read moreThey were good and honestly what happened was we contacted four vendors and Frank Vella Jr came in and we told him what we wanted to do and we told him the budget we were working with. He was the only one that basically said that there was no way we could do what we wanted with the money we had allotted. He kind of put us off but the more we dealt with other people we found out that he was actually telling the truth and we actually ended up appreciating that in the end. The work was good but there were a couple of minor issues that they took care of but the place was left clean at the end of the day. So I mean I thought they did a very good job. I would use them again. read less - Angie's List User
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